How to Claim for Out-patient Treatment
Please follow the guidelines below to help us process your claims promptly and efficiently. Whenever you visit a medical practitioner, dental practitioner, physician or specialist on an out-patient basis, please make sure you take a Claim Form with you. Fill in the section that is assigned to you, then date and sign the Claim Form. Make sure that your medical practitioner, dental practitioner, physician or specialist provides all relevant medical information in the specified section and then dates, signs and stamps the Claim Form. Attach all original supporting documentation, invoices and receipts to the Claim Form (e.g. medical practitioner/physician invoices) and post to ALC Health Claims Team details as follows: à la carte healthcare claims,
Out-patient treatment is generally paid for by the patient at the time of receiving treatment and the costs incurred are then recovered from us. We recommend the following steps in making an outpatient, dental treatment or optical claim:
Medical Services Department,
Allianz Worldwide Care,
18B Beckett Way,
Park West Business Campus,
Nangor Road,
Dublin 12,
Ireland.
In the case of physiotherapy and complementary medicine, where treatment is dependent on recommendation from a Medical Practitioner, the Medical Practitioner must complete the medical certificate on the Claim Form.
Remember a separate Claim Form will be required for each person claiming and for each condition.
Specify on the Claim Form the currency in which you wish to be paid; otherwise the benefit due to you will be paid in the currency of the invoice. Where a currency conversion is required, the rate will be that prevailing at the date of the invoice.
High cost procedures
Where the cost of your out-patient treatment is likely to prove expensive, we may be able to arrange for settlement of your costs to be made directly to your doctor / medical facility, please contact us before the start of your treatment on T + 353 1 629 7140 .
Please note that not all medical facilities may accept direct payment with even where the cost of treatment is expensive. In these instances you will still be required to settle the bill and submit a claim to us for reimbursement.
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Contact ALC Health |
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European Office |
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Enquiries |
T +34 952 93 16 09 |
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Head Office |
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Enquiries |
T +44 (0)1903 817970 |
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Contact ALC Health claims team |
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Claims |
T +353 1629 7140 |